Jamba Auburn

This is my favorite go to place twice a week for healthy nutrition especially during my busy schedule when I get in too late to grab food. I always choose this over fast food! I get the exact same 2 bowls. Power Acia for my son and a my go to is always a Tropical granola bowl with coconut or yogurt base along with a smoothie. On 12 / 19 I get there a few minutes pat 7 pm . i don't know how the miscommunication happened last night but I got into town after comutting 6 hrs put in my usual order,got home and to my disappointment ; my "Tropical granola bowl" was a Waffle bowl . I don't know if the young lady taking my order was just not listening because she seemed preoccupied but I did repeat my order twice because she didnt include my smoothie after saying ," so the two bowls will complete your order""???. I still do not get how she ended up entering and making a Waffle bowl that I clearly did ask for or order . A Tropical Granola bowl does not sound like "A Waffle bowl" and it was just terrible! I literally felt like I was eating not only waffles but a bowl of cut up sponges with a very small amount of anything else so I basically ate a bowl of bread for dinner and it had about a half a cup of straight whipped cream. who eats that ??? I will still continue going here because its clean the food is fresh and ive had great communication and customer service prior to this being my new location for the past 6 weeks but I certainly hope to never have that kind of mistake happen. I even had to ask the person who took my order for my smoothie after she handed me my bag and just stood there staring at me because I didn't take my bag and leave. I had to ask for the smoothie sitting in front of her and I was the only customer in there being served. I completly understand working long days and sometimes they aren't always positive and mistakes happen. I'll definitely start making sure they get my order right before leaving to drive the 10 miles home with the wrong order.

The lovely folks that work at this location are always very accommodating, quick, courteous, and kind. They've always been very helpful in answering my question about ingredients and substitutions, and today was no different. With temps climbing to 100°, delicious smoothies for the win!